HR teams across the Asia-Pacific region increasingly deploy AI and machine learning technologies to create more efficiencies in managing their workforces.
A survey of 1,515 business and HR leaders in the region, conducted by HR and finance platform Workday, found 69% of organisations are using AI or machine learning for one or more HR functions. Additionally, 42% of respondents reported increasing their reliance on digital tools to streamline HR tasks.
The survey also found that:
- The top three use cases for leveraging AI and ML in HR were data analytics and reporting (49%), workforce management (45%), and performance management (44%).
- Most professionals (91%) believe deploying AI and ML has positively impacted HR functions.
- Businesses are also deploying AI and/or ML for employee records management (43%) and to manage HR support or service desks (42%).
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The report aligns with the 2024 State of HR Survey from the HR Exchange Network, which found Asia-Pacific HR teams are investing in AI technologies (35%) more than other core technologies like HR management systems (25%).
1
New Relic
Employees per Company Size
Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+)
Any Company Size
Any Company Size
Features
Analytics / Reports, API, Compliance Management, and more
2
Wrike
Employees per Company Size
Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+)
Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees)
Medium, Large, Enterprise
Features
24/7 Customer Support, 360 Degree Feedback, Accounting, and more
HR teams in ASEAN nations are the most proactive in rolling out AI
AI and ML use in HR was found to be most common among ASEAN respondents, with 88% of surveyed individuals in that region saying they were already using the technology in their organisations.
Other countries or regions where AI and ML were most popular, according to the Workday findings, were:
- South Korea (80%).
- North Asia (72%).
- Australia and New Zealand (70%).
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The technology was less popular in Japan, where only 48% used the technologies in HR functions. This was despite many Japanese respondents having challenges like talent acquisition (48%).
IBM’s AI Adoption Index from 2024 found that nations in South Asia, including ASEAN nations, were among the fastest global AI adopters in general, led by India (59%) and Singapore (53%).
HR teams found to be managing more data than ever before
Business and HR professionals said they increasingly relied on data for informed decision-making.
According to the Workday survey, 70% of senior managers and HR professionals are performing more data management than before the COVID-19 p