Michael Race & Lou Newton
Business reporter & reporter, BBC News
Barclays has said the “technical issue” impacting payments and transactions for customers has been resolved, but is still working on updating bank balances for some customers.
The bank said delayed payments had been processed but that it was still “addressing any outstanding issues”, following days of disruption.
On Friday when the outage began, customers told the BBC they were having trouble with mobile and online banking, and also making essential payments.
The technical issues were not caused a cyber attack, it is understood, but the bank has not explained what was behind the problem or how many customers were affected.
“We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket,” a Barclays spokesperson said on Sunday.
“We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable.”
The bank said account balances would all be updated by the end of Sunday and that its services were back up and running as normal.
However, reports on the website downdetector, which monitors outages, were still in their hundreds early on Sunday, with most people experiencing problems with mobile and online banking.
Some customers on X also replied to Barclays
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