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The silo effect, characterized by limited communication between specialized business departments, has long been a pervasive issue in organizations. Multiple studies highlight the profound impact of silos: a Salesforce study revealed that 70% of customer experience professionals and executives view silo mentality as the biggest obstacle to customer service, and a 2017 Harvard Business Review Analytics Services survey indicates that 67% of collaboration failures are due to silos. This isn’t a new problem. An Americ