Focus on their experience — not your own.
September 05, 2024
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Recent researchstudy has a counterproductive finding: People who have suffered difficulties at work might not be efficient in assisting other staffmembers experiencing comparable distress. Those who have not sustained the verysame thing are more mostlikely to be more reliable. In attempting to aid staffmembers in distress, leaders must focus on each individual’s experience, not their own; validate their discomfort; and get the truths and ask concerns to findout how they may assistance the worker. Leaders oughtto likewise thinkabout having somebody who has not suffered the exactsame issue coach the individual.
Think back to the last time you were havingahardtime at work. If you selected to share your distress with a associate, to whom did you turn? Many of us intuitively look to our associates who have skilled our exactsame hasahardtime, however our justrecently released researchstudy recommends you needto reassess this method. In a series of 3 researchstudies, more than 600 workers from numerous markets throughout the United States informed us about their experiences in sharing their job-related angst with others and how they reacted to others who were experiencing such problems. Our discovering: It is not constantly smart to lookfor support from associates who haveactually been in the exactsame circumstance.
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Reut Livne-Tarandach is the Louis F. Capalbo Chair of Business Administration and an partner teacher of management at Manhattan College’s O’Malley School of Business. She is likewise a professors affiliate of the Center for Positive Organizations at the University of Michigan’s Stephen M. Ross School of Business and a researchstudy fellow at the University of Louisville’s Center for Positive Leadership.
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Hooria Jazaieri is an assistant teacher of management at Santa Clara University’s Leavey School of Business. She likewise serves as a science consultant at the Greater Good Science Center at the University of California, Berkeley, and is a certified psychotherapist in California.