WASHINGTON — Transportation Secretary Pete Buttigieg has alerted airlines that his department might draft brand-new guidelines around guest rights if the providers puton’t provide more assistance to tourists caught by flight cancellations and hold-ups.
Buttigieg is asking airlinecompany CEOs to, at a minimum, supply accommodations for travelers stranded overnight at an airport and offer out meal coupons for hold-ups of 3 hours or longer when the disturbance is triggered by something in the airlinecompany’s control.
The Transportation Department on Friday launched a copy of the letters, which it stated were sentout to CEOs of the significant U.S. airlinecompanies, their local affiliates, and spendingplan providers.
A spokesperson for Airlines for America, a trade group whose members consistof American, United, Delta and Southwest, stated airlinecompanies “strive to supply the greatest level of client service.” She stated the airlinecompanies are devoted to