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Morrisons has apologised after tech problems affected discounts and online deliveries across the UK.
Customers were unable to redeem discounts on their loyalty cards and had Christmas deliveries postponed at short notice on Monday morning.
Morrisons said it was investigating the issues in store and online but did not give any information on the causes of the outage. All stores were back to normal by Monday evening, the BBC understands.
In response to the problems at the tills, the supermarket chain has applied some loyalty discounts to all customers.
It is making its top 100 More Card prices the regular price for all shoppers, even if they are not members of the loyalty scheme.
More Card customers will also get an extra 10% off their entire shop “as an apology”.
Both measures will be in place until the end of Tuesday, Morrisons said.
Customers who shopped on Monday before the 10% discount was introduced can go back in store to redeem the discount, Morrisons said.
Some home deliveries may arrive late, and click and collect customers should wait for an email before going to stores, the company said.
But some customers have told the BBC their online orders – containing their Christmas Day food – have been cancelled altogether.
And others have told the BBC they have experienced similar issues before today, including over the weekend and “in the last couple of months.”
‘Staff were getting upset’
One customer said he missed out on about £20 of discounts.
“I added everything up as I went around the shop and it came to £70, whic
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