Southwest Airlines is attempting to repair its relationship with tourists who got stuck by canceled flights over the vacations
DALLAS — Southwest Airlines is attempting to make tourists who were captured in its rise of canceled flights over the vacations feel a bit muchbetter about the airlinecompany by offering them 25,000 frequent-flyer points.
The airlinecompany states the points are worth more than $300 in flights.
Southwest consistedof the deal in a letter — another apology for the disaster — from CEO Bob Jordan.
“I understand that no quantity of apologies can reverse your experience,” Jordan composed. He included the airlinecompany is acting “with terrific seriousness” to procedure refunds, return lost bags and manage demands for compensation of c