TurboTax maker Intuit disallowed from marketing ‘free’ tax services without revealing who’s eligible

TurboTax maker Intuit disallowed from marketing ‘free’ tax services without revealing who’s eligible

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U.S. regulators haveactually disallowed TurboTax maker Intuit Inc. from marketing its services as “free” unless they are totallyfree for all consumers, or if eligibility is plainly revealed

ByWYATTE GRANTHAM-PHILIPS AP company author

January 23, 2024, 10: 45 AM

FILE - This is a display of TurboTax on display in a Costco Warehouse in Pittsburgh on Thursday, Jan. 26, 2023. U.S. regulators have barred TurboTax maker Intuit Inc. from advertising its services as “free” unless they are free for all customers, or if eligibility is clearly disclosed. In an opinion and final order, the Federal Trade Commission ruled that Intuit engaged in deceptive practices by running ads claiming consumers could file their taxes for free using TurboTax — when in fact many taxpayers did not qualify for such free offerings. (AP Photo/Gene J. Puskar, File)

FILE – This is a screen of TurboTax on screen in a Costco Warehouse in Pittsburgh on Thursday, Jan. 26,2023 U.S. regulators haveactually disallowed TurboTax maker Intuit Inc. from marketing its services as “free” unless they are complimentary for all consumers, or if eligibility is plainly revealed. In an viewpoint and last order, the Federal Trade Commission ruled that Intuit engaged in misleading practices by running advertisements declaring customers might file their taxes for complimentary utilizing TurboTax — when in reality numerous taxpayers did not certify for such complimentary offerings. (AP Photo/Gene J. Puskar, File)

The Associated Press

NEW YORK — U.S. regulators haveactually disallowed TurboTax maker Intuit Inc. from marketing its services as “free” unless they are totallyfree for all consumers, or if eligibility is plainly divulged.

In an viewpoint and last order released Monday, the Federal Trade Commission ruled that Intuit engaged in misleading practices by running advertisements declaring customers might file their taxes for complimentary utilizing TurboTax though numerous individuals did not certify for such complimentary offerings.

“The character of the past offenses is outright,” checksout the FTC commissioners’ viewpoint, which information Intuit advertisements throughout TELEVISION, radio and online over the years. “Intuit blanketed the nation with misleading advertisements to taxpayers throughout several media channels.”

In addition to restricting Intuit from marketing its items or services as totallyfree unless there’s really no expense for everybody, the FTC’s order needs Intuit to divulge what portion of customers are qualified and note if a bulk of taxpayers do not certify

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