Liv McMahonTechnology reporter
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Vodafone says it has resolved an outage on Monday across its network that left thousands of people across the UK without internet access.
More than 130,000 reports were flagged to web outage monitor Downdetector on Monday afternoon, as customers complained their Vodafone broadband or mobile data had stopped working.
In a statement on Tuesday, the company said the outage was “triggered by a non-malicious software issue with one of our vendor partners which has now been resolved, and the network has fully recovered”.
“We apologise for any inconvenience this caused our customers,” Vodafone added.
Melanie Pizzey, chief executive and founder of the Global Payroll Alliance, said the company could “face a wave of compensation claims from affected customers and businesses, particularly if financial losses or missed deadlines can be directly linked to the downtime.”
She added that while it was resolved relatively quickly, Vodafone’s outage had still caused “significant disruption”.
“For businesses reliant on Vodafone for mobile and internet connectivity for day-to-day operations, it likely caused widespread delays and a noticeable dip in productivity,” Ms Pizzey said.
Daniel Card, a cyber expert with BCS, The Chartered Institute for IT, said that such outages “underline just how critical stron
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