“I’m Afraid We Are Automating This Work Without Really Understanding It”

“I’m Afraid We Are Automating This Work Without Really Understanding It”

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Pepino de Mar studio/Stocksy

At this point, AI has touched pretty much every workplace and every job, to some degree—from customer service to medicine to the little automated pop-up that appears whenever I cut-and-paste something into a document. This can sometimes be handy, but other times can degrade what John’s Hopkins University sociologist Allison J. Pugh calls “connective labor” in her latest book, The Last Human Job. This type of labor involves “seeing the ot

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