This timely episode explores how organizations can improve security, reduce PCI compliance burdens, and enhance customer experience by adopting automated phone payment solutions.
Datatel Communications Inc. (Datatel), a leader in IVR payments and secure payment solutions, is pleased to announce the release of its latest podcast episode: A Smarter, Safer Path to Phone Payment Transactions — IVR Payments. This timely episode explores how organizations can improve security, reduce PCI compliance burdens, and enhance customer experience by adopting automated phone payment solutions.
Hosted by the Datatel team, this insightful episode breaks down how IVR (Interactive Voice Response) technology is transforming the way businesses accept payments over the phone. With growing risks related to manual call handling and rising compliance costs, the podcast reveals how switching to an automated IVR Payment system can protect sensitive payment data, streamline payment workflows, and deliver measurable results.
Listeners will gain practical guidance on:
- Common risks and hidden costs of live agent payment handling
- What modern IVR Payment systems look like today
- How automation improves security, reduces PCI scope, and increases payment completion rates
- Key considerations for implementation
“The days of exposing your business to risk through live agent phone payments are numbered,” said Barnard Crespi, Co-CEO of Datatel. “This podcast aims to help organizations reframe their approach and understand that there’s a smarter, safer way to manage phone payments without compromising on convenience or control.”
This release is part of Datatel’s broader initiative to help organizations adopt secure, mode