Graham Fraser
Technology reporter
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Barclays customers are experiencing intermittent errors with payments and transfers for a second day after serious IT problems that also affected the bank’s app and online banking.
Customers have told the BBC they are unable to make essential transactions, ranging from buying baby milk to completing a house move.
Barclays said on Saturday that cards and cash machines could be used as normal – although some customers have said this is not the case.
A Barclays spokesperson said the bank is “working hard to fix the issue” and that it will “ensure that no impacted customer is left out of pocket”.
The outage began on Friday, which was pay day for many people in the UK, and the deadline for self-assessment tax returns.
Barclays has not explained the cause of the IT problems or how many people are affected.
On Saturday afternoon, Barclays’ website indicated that problems persisted with its app, and warned that customers may face issues making and receiving payments.
The website also told customers that the bank may not be able to assist with all queries in branches “due to issues we’re facing”.
It warned customers on its website to “be vigilant” during the outage because “fraudsters often use times like this to send messages pretending to be Barclays”.
A number of frustrated customers have attempted to reach out to Barclays support via social media – some of the bank’s responses have drawn criticism.
On X, the bank apologised to many, but also advised some customers facing difficulties accessing their money to seek support from friends and family and to get in touch with food banks.
Customers have been receiving a message saying Barclays is experiencing issues making payments
Barclays customer Diane Forrest in Teddington, London, said she was supposed to complete the sale on a house on Friday.
“I sat outside the new house with all belongings in a removal truck for over four hours but no alternative solution could be found,” she told the BBC.
The 61-year-old said she was in a hotel for the weekend and has “several thousan
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