The Australian info Maria Diaz/ZDNETAs a security resource, video doorbells can often be the sole witnesses of suspicious activities and they can gather evidence that helps solve crimes. First responders know this, so Ring had a tool for police and fire departments called Request for Assistance (RFA) to request and receive video in the Neighbors app. Ring just announced it is removing this feature.
This tool, now discontinued, used to work on a voluntary basis. That means that a police officer could’ve used RFA to request video captured by a Ring Video Doorbell at any given time, and the device’s owner could’ve chosen to share it or not. Now, first responders will need a formal request or warrant to get video from a Ring Doorbell user.
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“We are also sunsetting the Request for Assistance (RFA) tool. Public safety agencies like fire and police departments can still use the Neighbors app to share helpful safety tips, updates, and community events,” said Eric Kuhn, head of Neighbors for Ring. “They will no longer be able to use the RFA tool to request and receive video in the app.”
The change doesn’t affect the consumer side of the Neighbors app, as this is a tool that Ring only provided to police and other
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