Imran Rahman-Jones,technology reporterand
Lily Jamali,North America technology correspondent
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Microsoft said the Azure outage was due to “DNS issues”
Websites for Heathrow, NatWest and Minecraft returned to service late on Wednesday after experiencing problems amid a global Microsoft outage.
Outage tracker Downdetector showed thousands of reports of issues with a number of websites around the world over several hours.
Microsoft said some users of Microsoft 365 saw delays with Outlook among other services, but by 21: 00GMT, many websites that went down were once again accessible after the company restored a prior update.
The company’s Azure cloud computing platform, which underpins large parts of the internet, had reported a “degradation of some services” at 16: 00 GMT.
It said this was due to “DNS issues” – the same root cause of the huge Amazon Web Services (AWS) outage last week.
Amazon said AWS was operating normally.
Other sites that were impacted in the UK include supermarket Asda, M&S, and mobile phone operator O2 – while in the US, people reported issues accessing the websites of coffee chain Starbucks and retailer Kroger.
Microsoft said business Microsoft 365 customers experienced problems.
Some web pages on Microsoft also directed users to an error notifications that read “Uh oh! Something went wrong with the previous request.”
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